Starbucks

Reviews about Starbucks

• 1 / 5

  By Alicyn Ingles
  This Starbucks is so disappointing. I've never been to a Starbucks with bad customer service.. but I suppose there is a first time for everything. Don't let the managers fool you with the "barista promise" because if you call to tell them your drink is incorrect you're accused of being a liar and told to go to a different store. Is it too much to ask for a drink to be made right the first time? Apparently it is for this Starbucks. Very disheartening to be treated so poorly by Josh the GM. Maybe not the right position for you sir.
  
  Save yourself the frustration and go to the new one right down the street. Very friendly staff and very single time you go, not a long wait time, gets your drink right EVERY time without complaining about it.
  March 06, 2017
• 1 / 5

  By Stephanie Cordova
  HORRID CUSTOMER SERVICE!!! I have been going to this location for the past 6 years. Ever since I changed my drink to the Royal English Breakfast tea latte they get it WRONG 90% of the time. It's a standard drink and I don't change anything about it but somehow they put in the wrong tea bag or no milk (which makes it a latte) or no sweetner that it's suppose to come with!!! They would either remake the drink or give me a gift card. I don't want the gift card or the apologies or the remakes or telling me that you will retrain your staff or that mistakes happen!!! I mean C'mon this happens ALL the time!!! ALL I WANT is for it to be made correctly the FIRST time, afterall we all pay good money for these drinks!! That being said, today the GM-JOSH stated that they have been having this problem WITH ME for awhile and that maybe I shouldn't go to that location anymore!!! Excuse me?! OF COARSE I'm going to have a problem paying good money for a tiny drink that is ALWAYS WRONG!!! How is it that the locations on Beltline, Southlake, Grapevine and down the road on Macarthur are able to accomplish this most simple task and that this location consitently doesn't have the capability and poor attitude on top of it all!!?? JOSH stated that he personally made my drink this second time around and that he knows for sure that he put in the correct tea bag when clearly it wasn't since the name on the teag bag was EARL GREY!! I asked him if he was calling me a liar and he said that he's not stupid and that he made it correctly. I then asked for his DM's contact number. Now awaiting for her return phone call. Not to mention the bad attitudes from the supervising manager and the girl at the drive thru. This is my first REVIEW EVER as it takes a lot to get me to this point. So please do yourself a favor and avoid this location at ALL COSTS!!!
  October 02, 2016
• 2 / 5

  By Alyssa Dunstan
  Takes at least 10 minutes mobile order but it does taste good but order early
  July 23, 2016
• 3 / 5

  By James Lehman
  Typical Starbucks. People sitting around using Wifi not drinking coffee or consuming products from the establishment. Good aroma though and courteous servers.
  June 02, 2016