Bangkok Orchid Restaurant

Reviews about Bangkok Orchid Restaurant

• 2 / 5

  By Star Chacko
  GOOD FOR TAKE OUT ONLY: This restaurant serves good food, but the customer service is awful.
  
  I'm not from the area, so maybe there are not many Thai restaurants in this area because I cannot fathom why this place is highly rated. Due to the customer service, I would never come here with friends or on a date. I do recommend this restaurant for takeout.
  
  Here is my experience: I came with a couple of friends to this restaurant around 8pm on a Saturday night in mid-January 2017. When we got there, there was ample parking available, and literally one other table of customers. It made us wonder, on a Saturday night, if we had made a mistake.
  
  I felt a tickle in my throat, so I opted for hot green tea and some hot soup. We had a male waiter, and whenever we asked about the dishes, he basically said he didn't know how anything really tasted because he just started. There was an Asian lady sweeping up (which makes for a really uncomfortable atmosphere while you're eating, because it makes it seem like she wants to close up soon), and she came near the table but stayed about 5 feet away, talking loudly at us, and asked us if everything is ok. I asked her what is the difference in size between a cup and a bowl for the soups, and she could not describe it well. I said I have a taste for a Thai tea, but I have a cold, so I didn't want it cold. Could they pop it in the microwave and give me a hot version of that.
  
  She was a bit confused about this request, but brought it out. When it got to the table, she hands it to me and proceeds to tell me that this is the last time they will do a hot Thai tea, because the chef had to stand at the microwave and watch the tea being made so it wouldn't spill. Thai tea is normally premade, and they just pour it in a glass. I was shocked that she is telling me all this WHILE GIVING ME MY TEA, and my friends and I were staring at this lady like she was just crazy.
  
  The hot version of Thai tea is amazing and delicious. Her attitude, however, made me not enjoy this tea. Additionally, the fact that someone could not put something in the microwave despite what they charge for a Thai tea blew me away. Finally, you've never seen me or my friends before, so why are you talking to us like we're coming back and WARNING us not to order this again? You could just have said that IF we tried to order it AGAIN. It was strange.
  
  So, without a response from us, she went away and continued sweeping. 3 minutes later, without any instigation from us, from about 10 feet away, she loudly started talking about WHY she cannot offer hot Thai tea again. My dining partner was like, is this lady crazy. I tried to change the subject so we could actually enjoy our meal.
  
  When I got my hot pot of soup, they also brought tiny bowls and Asian soup spoons to eat with. The problem with the soup was there were these GIANT wedges of tomato in there, and those wedges could not FIT on the soup spoon. Additionally, I got shrimp in my soup, and the tails were left on. When you're eating a soup, does it make sense to have the tail on? I had to use my fingers in between eating this soup, and again, this is not really great when you're in a restaurant dining with others. Smaller vegetable pieces and shrimp with tails cut off would have been improvements on the soup. I would have told the restaurant lady this feedback directly, but I didn't want to have her defensively shouting across the restaurant at me.
  
  A gentleman in our group took the bill, and because he believes everyone should have a living wage, he tipped well. If that lady is reading this, here are a few tips: Don't start sweeping until 10 minutes before closing. When speaking to customers, go to the table and speak so only that table can hear you. Don't complain about going the extra mile with service when there are less than 10 customers in your entire restaurant on a Saturday night.
  
  I won't be coming back to this restaurant EVER, but hopefully there are a few good takeaways from this review to make this restaurant better.
  March 19, 2017
• 5 / 5

  By Adam Powell
  Simply some of the best thai food I've ever had on this continent. Friendly wait staff. Love it here!
  March 09, 2017